Lock the app and manage your sessions
Require Face ID, fingerprint or PIN, review where you are signed in, change your password and set a recovery email.
App lock
Open More, Settings, Privacy and security and switch on App lock. The app then asks for Face ID, your fingerprint or your device PIN after it has been in the background. Even if someone picks up your unlocked phone, they cannot open your workspace without it.
Viewing a secret in Vault also asks you to confirm it is you, and copied values are cleared from the clipboard after 60 seconds.
Where you are signed in
Open Settings, Security. Active sessions lists each browser and device, labelled Web browser or Mobile app, with This device and when it was last active.
- Sign out this session ends one of them.
- Sign out everywhere else ends all others and keeps this device signed in.
- Sign out everywhere ends every session, including this one.
Do this if you lose a phone or suspect someone else has your password.
Change your password
Choose Change password, enter your Current password and a New password of at least 12 characters. Optionally choose Sign out other devices, so everywhere else needs the new password. If you sign in with PGBHub, the password is changed on pgbhub.com instead.
Recovery email
A recovery email is a personal address that only you can read, used to reset a forgotten password. Under Recovery email, choose Add recovery email, confirm with your password, then enter the 6-digit code sent there, which expires in 15 minutes. Without one, only an administrator can reset a lost password. If your administrator has turned off self-service reset, you are told to ask them.
Tips
- Turn on two-step verification in your web Settings if your administrator has not required it.
- Change your password and sign out other devices if a phone is lost.
More guides in Mobile apps
Install the PGB Business app and sign in
Get the app, sign in with your work email, PGBHub or your company, handle two-step verification, and find your way around the tabs.
Use more than one account in the app
Add work accounts, switch between them, colour and reorder them, and remove one from the device.
Control phone notifications and quiet hours
Choose which kinds of notification reach your phone, set quiet hours, let calls through, and see which devices are registered.
What happens when your phone is offline
How mail drafts, chat messages, uploads and documents behave without a connection, and how to retry.
Calls and meetings on your phone
Join or start a Meet meeting, schedule one from the app, answer calls from chat, and set quiet hours that still let calls ring.