Manage your password, devices and recovery email
Change your password, see where you are signed in, sign out other devices, set a recovery email and create app passwords.
Everything about keeping your account safe sits on one page: Settings, then Security.
See where you are signed in
Active sessions lists every browser or phone app signed in to your account, with its rough location when known and when it was last used. Your current one is marked This device.
- Choose Sign out on a line to end that session. That device must sign in again.
- Choose Sign out everywhere else to sign out every other browser and phone, and stay signed in here.
- Choose Sign out everywhere to end all sessions, including this one. You will need to sign in again.
Use this after using a shared or borrowed computer, or if you see something you do not recognise. If you do not recognise it, change your password as well.
Change your password
- Under Change password, enter your Current password.
- Enter a New password of at least 12 characters, then type it again under New password again.
- Choose whether to switch on Sign out other devices. This is recommended: every other browser and phone app is signed out as soon as the password changes and must sign in with the new one.
- Choose Change password.
Mail apps you use will need the new password too.
Set a recovery email
A recovery email is a personal address outside work, where a reset code is sent if you forget your password. It cannot be your PGB Business mailbox, because you could not read it if you were locked out.
- Under Recovery email, enter your current password.
- Enter the address and choose Send code.
- Type the code you receive, then choose Confirm.
Your administrator can see whether you have set one, but not the address. Without it, only an administrator can reset a lost password. If your workspace has turned off self-service reset, ask an administrator when you forget your password.
App passwords for mail apps
An app password is an extra password for one mail app, such as Outlook or your phone's mail program. It does not replace or change your main password. Under App passwords, create one for each app. If a device is lost, revoke its password and nothing else changes. See the article on setting up a mail app.
Tips
- Use a long phrase you do not use anywhere else, ideally from a password manager.
- Review Active sessions every few months.
- Turn on two-factor authentication as well. See the article on it.
Common problems
- "Use at least 12 characters for your new password." Make it longer.
- "The new passwords don't match." Retype it carefully.
- I forgot my password. Use Forgot your password? on the sign-in page. It sends a code to your recovery email. No recovery email means asking an administrator.
- My phone mail app stopped after I changed my password. Enter the new password there, or use an app password.