What happens when your phone is offline
How mail drafts, chat messages, uploads and documents behave without a connection, and how to retry.
Phones lose signal. The app is built so you do not lose your work, though some things need a connection.
If a message cannot be sent, you see Couldn't send. Your message is saved in Drafts. Open Drafts, check it and send again when you are back online. You can also save a Draft deliberately, use Send later, or Send now.
Chat
A message that did not go out says Not sent. Tap to retry. Tap it once you have a connection.
Uploads
Files you add to Drive go into an upload queue: Uploading N of M files, or Waiting for a connection… when there is no signal. Failed uploads show N uploads failed with Retry. Use Clear to remove finished items or Cancel uploads to stop the queue.
Documents, sheets and slides
A document you have opened on this device before shows its last saved version when you are offline: Offline – showing last saved. One you never opened there says you are offline and it has not been opened on this device yet. Comments need a connection. Live editing reconnects on its own: the status moves from Reconnecting… to Live.
Good to know
- Removing an account from the phone deletes its cached mail, drafts and settings on that device.
- Large PDF jobs run in the background, and you get a notification when they finish.
Tips
- Before a flight, open the documents you need so they are on the phone.
- If many uploads failed, switch to a stable connection and use Retry.
More guides in Mobile apps
Install the PGB Business app and sign in
Get the app, sign in with your work email, PGBHub or your company, handle two-step verification, and find your way around the tabs.
Use more than one account in the app
Add work accounts, switch between them, colour and reorder them, and remove one from the device.
Control phone notifications and quiet hours
Choose which kinds of notification reach your phone, set quiet hours, let calls through, and see which devices are registered.
Lock the app and manage your sessions
Require Face ID, fingerprint or PIN, review where you are signed in, change your password and set a recovery email.
Calls and meetings on your phone
Join or start a Meet meeting, schedule one from the app, answer calls from chat, and set quiet hours that still let calls ring.