When your balance runs low or empty
The warning states, the grace period, what a pause does and how to resume.
A banner on Usage & Billing tells you the state of your wallet.
| State | Message | What it means |
|---|---|---|
| Low | Your balance is running low | Add funds or turn on auto-reload. |
| Empty | Your balance has run out. Everything is still running | Add funds within the shown number of days to avoid a pause. |
| Paused | Your services are paused because the balance ran out | Nothing is deleted. Add funds to resume immediately. |
The mobile app shows the same states, and a low-balance notification can be turned on.
What a pause does
Database connections, function endpoints and container traffic stop and new projects or databases cannot be created. No data or databases are deleted.
Resume
Add funds, or pay outstanding statements. Services resume straight away.
Other holds
- If storage passes the free allowance with no payment method, you get a grace period to add a card before connections pause.
- A balance can be put on hold while a payment is reviewed; contact support.
Good to know
- Turn on auto-reload to avoid surprises. See Add funds to your wallet.
- The grace length is shown on the page; trust it over any other number.
More guides in Console: billing & wallet
Usage and the free allowance
Read the Usage & Billing page: month-to-date cost, storage and compute meters, project breakdown and usage history.
Add funds to your wallet
Top up your prepaid balance, turn on auto-reload and read the activity list.
Billing currencies
USD is the default; where a local currency such as the Nigerian naira is offered you choose it before your first payment.
PGB Credits
What credits are, how they are spent and expire, and the application page.
Invoices, billing details and payment methods
Edit invoice details, view statements and receipts, and see how monthly statements are settled.