Working offline

Mail and chat

If mail cannot be sent you see Couldn't send. Your message is saved in Drafts. Open Drafts and send again when you have signal. A chat message that did not go out says Not sent. Tap to retry.

Uploads

Files go into an upload queue. It shows Uploading N of M files or Waiting for a connection…. Failed ones offer Retry, and you can Cancel uploads or Clear finished items.

Documents

A document you opened before shows Offline – showing last saved. One you never opened on this phone says it has not been opened on this device yet. Comments need a connection.

Do it: prepare for a trip

1. Open the documents, sheets and decks you will need so they are on the phone.
2. Write mail as usual. Anything that cannot send is kept in Drafts.
3. When you land, open the upload queue and use Retry if needed.

More: What happens when your phone is offline.

Recap

• Failed mail waits in Drafts, failed chat waits for a tap.
• Open documents ahead of time.
• Retry uploads when you have signal.