Sending status and production access
Understand the sandbox, add verified recipients to test, and request production access to email anyone.
New accounts start in a sandbox: they can send to their own team and to verified addresses until they are approved to email anyone. Receiving mail is never limited, and neither is mail between addresses on your own domains. If your workspace belongs to a PGBHub organization, all its workspaces share one status.
Open Admin, Sending. The tab shows when it applies to you.
Check your status
Status says whether mail to outside addresses can go out, and to whom. In the sandbox you can send to your workspace's mailboxes and domains and to your organization's members. If a request was refused, a reason is shown, and later you can request again.
Test with verified recipients
While in the sandbox you can test with outside people who agree to it.
- Under Verified recipients, type an address and choose Add address.
- We email it a link. When opened, it shows Confirmed. Until then it shows Waiting for confirmation, or Link expired with Resend.
- Remove one with the bin icon.
Once production access is approved, this list is not needed.
Request production access
Choose Request production access and answer the form: roughly how many messages a day, whether you send Business mail or Transactional mail (receipts, sign-up codes, replies to customers) or both, who triggers transactional emails, and how you handle bounces and complaints. Agree to the acceptable-use policy: no unsolicited or bulk mail to people who did not ask, no bought lists, unsubscribes honoured. Then Submit request.
A person reviews every request, usually within one business day. You get an email and a notification when it is decided.
Tips
- Verify a few addresses at other companies to test deliverability first.
- Set up your domain records before requesting. See MX, SPF, DKIM and DMARC.
More guides in Workspace administration
A tour of Admin for workspace administrators
What each Admin tab does, how usage and limits are shown on Overview, and where to start with a new workspace.
Create and manage users and mailboxes
Create mailboxes, add aliases and shared mailboxes, reset passwords, pause sending, suspend or delete, and understand what counts toward your plan.
Plan, billing, storage and add-ons
Read your limits, change plan, pay a term from the wallet, add storage or add-ons, and ask for a higher limit.
Set the workspace security policy
Require two-factor, control public links and outside sharing, allow self-service password reset, and review who has set up protection.
Set up single sign-on with your identity provider
Connect OpenID Connect or SAML, test it, turn it on, require it, and keep break-glass administrators.
Export workspace data
Download a full copy of mail, files, documents and more as ZIP parts, and what to do with it.