Plan, billing, storage and add-ons

The Plan & limits tab in Admin sets what the whole workspace can use: mailboxes, domains, shared storage, outgoing mail per day and AI requests per month. One price covers the workspace. See Pricing for the plans.

Only people who manage billing for the workspace in PGBHub can change the plan, storage or add-ons. Others see the page read-only.

Change plan

1. Open Plan & limits and choose Choose a plan or Plan & billing.
2. Pick the plan and a billing term.
3. You see the price and confirm. Choose Switch plan or Schedule the change.

An upgrade is charged now for the days left in your term. A downgrade or a different term length starts at the next renewal. Moving to a smaller plan is refused while you have more mailboxes or domains than it allows. If a free plan is offered, Move to Free appears when no paid term is running and the workspace fits its limits. If you kept an original sign-up price, it lasts only while you stay on that plan.

Pay with the wallet

You pay for a block of months at once, a Term of several months, from your PGBHub wallet: the prepaid balance on the PGBHub account that pays for the workspace. Longer terms can cost less; the tab shows the price for each term. The tab shows Paid until, your Wallet balance, Top up and Renew now.

Renew automatically: when on, the next term is paid from your wallet at the end, with a reminder before. When off, the plan runs to the end of the paid term with no refund for the rest. After that comes a short grace period, then sending and creating pause (mail still arrives), and later nobody can sign in until you renew. Your data is kept.

Storage

Your plan has one storage pool. Each mailbox's size limit is taken from it, and Drive and documents use it too. Under Storage, Extra storage lets you add a pack for a monthly price. You have one pack at a time: choosing another size replaces it. You cannot go smaller than your mailbox limits add up to, so lower those first in Users, Manage.

Add-ons

An add-on is a small monthly top-up to one limit, for when you have outgrown your plan in one way only, for example a few more mailboxes. You confirm before anything changes. With prepaid terms, adding one is charged now for the rest of the term, and removing one takes effect at renewal.

Ask for a higher limit

For limits you cannot raise with a plan or add-on, use Ask for a higher limit: choose What you need more of, the new number and Why do you need it?, then Send request. A person at PGBHub reviews it, usually within a working day, and the answer appears in the list on that card.

Tips

• Check Storage allocated on Overview before creating mailboxes.
• Top up the wallet before your renewal date.