Connect your own domain

To use addresses like [email protected], your workspace needs to know your domain. You keep owning the domain where you bought it. You just add a few records there, called DNS records, so mail for it comes to PGB Business.

Note: Adding a domain is an administrator task, under Admin, Domains.

Add a domain

1. Open Admin and choose the Domains tab. (During first-time setup, the wizard has a Connect your domain step that does the same thing.)
2. Type the domain name, for example yourcompany.com.
3. Under What is this domain for?, choose:
   • Its own addresses: a separate domain, for example for a second brand. You create mailboxes, aliases and groups on it. It counts toward your plan's domains.
   • Another name (a domain alias): the same company under a different name, such as yourcompany.co.uk next to yourcompany.com. Everyone on the main domain also gets mail at the same name on the alias, in the same inbox. It does not count toward your plan.
4. Choose Add domain (or Add alias).

Add the records

1. Open the domain. A table lists each record to create, with its Type, Name, Value, Priority and Purpose. Use the Copy name and Copy value buttons.
2. Sign in to the company that runs DNS for your domain. That is usually your registrar or your DNS host.
3. Create each record exactly as shown. If your DNS provider adds the domain name to the Name field for you, type only the part before it, or @ for the domain itself.
4. If the page marks a record Leave out, skip it until later.

The article on DNS records explains what each one does. If you already have an SPF record (it starts v=spf1), merge the new values into it. A domain can only have one.

Check it

Back in Admin, choose Check DNS. Records that are in place show Found. When all required ones are found the domain changes from Waiting for DNS to Verified, and mail for the domain now arrives. If some are not visible yet, wait: DNS changes can take up to an hour. Then check again.

After you connect

• Create mailboxes, aliases, groups and forwarders on the domain under Users and Groups.
• Set a Catch-all address if you want mail sent to unknown addresses to go somewhere, rather than bounce.
• To send from a domain alias, wait until its DNS is verified. The person's row shows Can send, or Waiting for DNS.

Removing a domain

Removing a main domain deletes every mailbox, group and forwarder on it, with their mail. Removing an alias only removes the extra name.

Tips

• Add the domain and records the same day, and leave mail on your old provider until the status says Verified.
• Keep a note of who controls the DNS login.
• Use a domain alias for a second spelling or country version of your name rather than a separate domain.

Common problems

• It still says Waiting for DNS. See the article on verifying records.
• My plan's domain limit is full. Use an alias, remove an unused domain or ask about a larger plan.