Use the mail assistant on the web

On the web, the assistant works with your mail. It reads to answer you and never sends, deletes or shares anything.

Ask about your mail

1. Open Assistant. It needs a mailbox. If you do not have one, the page links to Create one.
2. Type in Ask about your mail… and send. The page offers starters such as What needs a reply from me today?, Summarise what came in this week, Find the latest invoice I received and Who have I not answered in the last 3 days?
3. Read the answer.

The assistant can make mistakes, so check anything important before you rely on it. If the page says the assistant isn't switched on, ask an administrator.

Work on one conversation

When you open a conversation in Mail, the assistant bar offers three buttons:

• Summarise gives a few bullets: who wants what, decisions, open questions and deadlines.
• Action items lists tasks and meetings mentioned in the thread. For a meeting you can choose Add “…” to calendar.
• Draft a reply lets you type what to say first (optional), for example "accept, propose Tuesday 3pm", then writes a reply into the composer for you to edit.

Results end with a note that they were written by AI from the conversation. Close a result with the x.

Polish what you write

In the composer, the Rewrite with AI menu works on the text you select, or on your whole message: Fix spelling and grammar, Make shorter, Make longer, More formal, More friendly, Turn into a list, or translate into French, Spanish or English.

Good to know

• Each use counts toward your workspace's monthly AI allowance. If the allowance is reached, the assistant says so.
• The assistant treats the text of emails as information only. It will not follow instructions hidden inside a message.
• Drafts are only text in your composer. Nothing is sent until you press Send.

For doing things across apps, such as scheduling or sharing, see Ask the assistant to do things for you in the mobile app.