Review and decide approvals in the inbox
When an agent wants to send, share, spend or install something it waits for you; here is how to review, approve or deny it.
Anything an agent wants to send, share, spend or install waits for your decision. You see those requests in the Approvals inbox.
Find pending requests
The Approvals link in the top bar shows a number badge when something is waiting. Open the page and you see one card per request. Each card says " wants to use ", shows a status badge and a summary of what it will do.
Decide
- Read the summary.
- Choose Details to see the exact values the agent will use, such as the email text or the package name.
- Press Approve to let it go ahead, or Deny to refuse.
The run then continues. If you approve, the tool runs and its result goes back to the agent. If you deny, the agent is told the request was refused and carries on without it.
You can also decide from the run page, where the same card appears at the top while the run is waiting.
See history
Choose Show history to include approved, denied and expired requests, each with when it was asked and when it was decided. Choose Show pending only to go back.
What gets checked again
Your rights are re-checked when you approve. The agent must still be yours, still be active and still list that tool, and the action must still be allowed (for example the install target or the Business key). If a check fails, the request is marked denied and the agent is told the action is not allowed any more.
Good to know
- Only you see and decide your approvals.
- A request that nobody decides expires, and the agent is told when that happens.
- Cancelling or deleting an agent expires its pending requests.
- If the agent asked for several things in the same turn, calls after the paused one are answered "not run" and the agent decides again.
- Tools that always need approval include sending email, creating calendar events, emailing you and installing packages. See Choose tools and understand which need approval.
More guides in PGB Agents
What a PGB Agent is and what it can do
An agent is a saved job with instructions, a list of allowed tools, a budget and a record of every step it takes.
Create an agent from scratch or from the Marketplace
Make a blank agent in two clicks, or add a ready-made one from PGB Marketplace and review it before it runs.
Write good instructions for an agent
How to word the Instructions box so an agent does the right job, stays inside its limits and tells you when it is unsure.
Choose tools and understand which need approval
The list of tools an agent can use, what each does, and which ones always pause for your approval.
Start agents manually, on a schedule or from a webhook
Run an agent by hand, set it to repeat with the schedule builder, or give it a private web address that starts a run.
Set budgets and know when a run will stop
Put a dollar limit on each run and each month, and learn the other limits that stop an agent from running away.